Hello,
Job Role: Oracle Service cloud – CRM Lead
Location: San Jose CA Onsite (3 days office hybrid weekly)
Mode: Contract / Fulltime
Required Skills & Experience:
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job Description:
- 12+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
- Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
- Solid understanding of customer service operations and CRM/contact center best practices.
- Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Thanks & Regards,
Sreelakshmi – Resource Specialist
Yochana IT Solutions Inc.
E: sreelakshmi@yochana.com
P: +1 248 833 6604
A: 23000 Commerce Drive, Farmington Hills, MI 48335