Hello,
Job Role: MS Dynamics 365 Contact Center (Call Center) Solution Architect (15years)
Location: Atlanta , USA (Onsite)
Mode: Contract / Fulltime
Client: Tech Mahindra (Ignore if you have already applied)
Qualifications for Success:
- 15+years of MS Dynamics 365 and the Power Platform, 5+ years designing or leading digital contact center solutions.
- Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform.
- Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction.
- Hands-on experience implementing conversational AI, Copilot, or virtual agents.
- Experience with digital deflection strategies (self-service, bots, automation).
- Microsoft ecosystem experience including: Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI).
- Copilot Studio experience.
Thanks & Regards,
Sreelakshmi – Resource Specialist
Yochana IT Solutions Inc.
E: sreelakshmi@yochana.com
P: +1 248 833 6604
A: 23000 Commerce Drive, Farmington Hills, MI 48335