Degree or equivalent or 2+ years of relevant experience
Critical Skills
• Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting
• Exceptional communication and organizational skills, superior attention to detail and an ability to prioritize responsibilities and adhere to deadlines.
• Ensure consistency of documentation practices in alignment with business partners and key stakeholders
• Must be able to exercise sound critical thinking and problem-solving skills and execute position responsibilities with minimal guidance
• Ability to communicate technical issues to non-technical personnel
• Superior attention to detail and ability to prioritize incidents and requests in a fast-paced environment, meeting all delivery deadlines
• Ability to exercise sound critical thinking and problem-solving skills, executing responsibilities with minimal guidance