Technical Skills
3-5 years of experience in application support or technical support roles
4+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux UNIX systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers), Springboot and ReactJs
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
Proven experience troubleshooting e-commerce application issues including but not limited to
Order processing and payment gateway failures
Shopping cart and session management problems
Product catalog and inventory synchronization issues
Cache invalidation and performance optimization
Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions
Operational Skills
Experience with incident response and issue resolution
Knowledge of ITIL processes including incident, problem, and change management
Ability to work in 24×7 shift-based support environment
Experience with escalation procedures and vendor support coordination