We are looking for an experienced Technical Lead – ServiceNow to provide technical leadership across complex ServiceNow implementations and enhancements. The ideal candidate will have deep hands-on experience with the ServiceNow platform and proven expertise delivering solutions across multiple modules, including Core, Workplace Service Delivery, Enterprise Asset Management, Field Service Management, Source-to-Pay Operations, and GRC. This role requires strong technical acumen, architectural thinking, and the ability to mentor teams while partnering closely with business and project leadership.
Key Responsibilities
- Serve as the technical lead for ServiceNow projects, guiding solution design, development, and implementation.
- Own technical architecture and ensure scalable, secure, and high-performing ServiceNow solutions.
- Lead hands-on development and configuration across:
- Workplace Service Delivery (WSD)
- Field Service Management (FSM)
- ServiceNow Core Platform
- Enterprise Asset Management (EAM)
- Source-to-Pay Operations
- Governance, Risk, and Compliance (GRC)
- Translate business requirements into technical designs, user stories, and implementation plans.
- Define and enforce ServiceNow best practices, coding standards, and platform governance.
- Design and implement integrations using REST/SOAP APIs, MID Server, and third-party systems.
- Conduct technical reviews, code reviews, and performance optimization.
- Collaborate with Project Managers, Architects, Business Analysts, and stakeholders to ensure successful delivery.
- Mentor and guide ServiceNow developers and junior engineers.
- Support UAT, deployment, and post-production stabilization.
- Stay current with ServiceNow releases and recommend platform improvements and innovations.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
- 7+ years of ServiceNow experience, with hands-on technical leadership on enterprise-scale projects.
- Strong experience across multiple ServiceNow modules, including Core, WSD, EAM, FSM, Source-to-Pay, and GRC.
- Deep understanding of ServiceNow architecture, CMDB, workflows, Flow Designer, scripting (JavaScript), and security model.
- Experience with ServiceNow integrations and data migration.
- Strong experience working in Agile/Scrum environments.
- Excellent problem-solving, communication, and leadership skills.
Preferred/Nice-to-Have Qualifications
- ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) for relevant modules
- Experience with ServiceNow Performance Analytics and Reporting.
- Prior experience in regulated or large enterprise environments.