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- Key Responsibilities: – Gather, analyze, and document business requirements (BRD, FRD, User Stories).
- Collaborate with stakeholders (business users, product owners, IT teams).
- Analyze retail workflows: Point of Sale (POS), Inventory, Merchandising, Pricing.
- Support e-commerce platforms, omnichannel integration, and customer experience improvements.
- Conduct gap analysis and recommend solutions.
- Work in Agile/Scrum environment (Sprint planning, backlog grooming).
- Create process flows using tools like Visio / Lucidchart.
- Perform UAT (User Acceptance Testing) and validate business requirements.
- Analyze KPIs such as sales, inventory turnover, shrinkage, customer behavior.
