Hello,
Job Title: Dynamics Contact Center Architect
Location : Atlanta, GA (Onsite)
Mode: Contract
Skills Mandate – Dynamics 365, Power Apps, Contact center like Call center, Copilot 365, should be in Architect role
Digital Contact Center Transformation Architect
Qualifications for Success:
- 5+ years designing or leading digital contact center solutions.
- Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
- Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction
- Hands-on experience implementing conversational AI, Copilot, or virtual agents.
- Experience with digital deflection strategies (self-service, bots, automation)
- Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI).
- Copilot Studio experience preferred.
Thanks & Regards,
Sreelakshmi – Resource Specialist
Yochana IT Solutions Inc.
E: sreelakshmi@yochana.com
P: +1 248 833 6604
A: 23000 Commerce Drive, Farmington Hills, MI 48335