Key Responsibilities:
CMDB Development & Maintenance
Design, implement, and maintain CMDB models and CI classes.
Ensure accurate CI population and relationships using Discovery and integrations.
Implement reconciliation rules, identification rules, and normalization processes.
Certificate Inventory Management
Develop and maintain a centralized certificate inventory within ServiceNow.
Automate certificate discovery, expiration tracking, and renewal workflows.
Integrations
Splunk Integration
Configure and maintain integration for event ingestion and correlation.
Enable actionable alerts and incident creation from Splunk events.
SolarWinds Integration
Integrate SolarWinds for real-time infrastructure monitoring and CMDB updates.
Map SolarWinds data to ServiceNow CI classes and event tables.
Cisco Meraki Integration
Develop custom integrations to ingest Meraki network device data into CMDB.
Enable event monitoring and alerting from Meraki systems.
Event Management
Configure Event Management to correlate and prioritize events from multiple sources.
Implement alert rules, thresholds, and remediation workflows.
Development & Scripting
Write and maintain scripts (Business Rules, Script Includes, Flow Designer, etc.).
Develop custom applications and modules as needed.
Collaboration & Documentation
Work closely with infrastructure, network, and security teams.
Document integration architecture, workflows, and support procedures.
Required Qualifications
3+ years of hands-on ServiceNow development experience.
Strong understanding of CMDB architecture and ServiceNow Discovery.
Experience with certificate lifecycle management in ServiceNow.
Proven experience integrating Splunk, SolarWinds, and Cisco Meraki with ServiceNow.
Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
Familiarity with ITOM modules (Discovery, Event Management, Orchestration).
Excellent problem-solving and communication skills.
Preferred Qualifications
ServiceNow Certified System Administrator or Implementation Specialist.
Experience with MID Server configuration and troubleshooting.
Knowledge of network and infrastructure monitoring tools.
Familiarity with Agile development methodologies.