Title: eCommerce Sr Java Developer & Production support
Location: San Ramon, CA – Onsite
EXP Needed: 15+ Yrs.
Note: Need E-Commerce or Retail Domain.
JOB DESCRIPTION:
- Must have knowledge of Production Application Support. Good to have from e-commerce background.
- Must have solid level2 support experience in eCommerce platforms prefer to have frontend skills having worked with Shopify platforms.
- Good Knowledge of React , JavaScript , HTML and CSS.
- Exposure to Headless CMS ( Builder.io ) and Search engines like Bloom reach.
- Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as (New Relic). This engagement is a customer using New Relic, PagerDuty
hence it is good to have this expertise. - Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan.
- Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
- Experience working with postman.
- Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy).
- Should know how to work with the Dev team, cross functional teams across time zones.
- Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms
Best,
Kavya Reddy
Email: kavya@dvgts.com