• 5–8 years of experience as a mainframe application developer or senior support developer
• Experience supporting Customer Information Systems (CIS) in a utility environment
• Prior experience with Customer/1 (C/1) or similar utility CIS platforms
Technical Skills
• Hands on development experience with:
o COBOL
o JCL
o CICS and/or IMS
o DB2 on z/OS
• Experience supporting batch and online processing in production environments
• Understanding of bill critical batch cycles and production schedules
Domain & Communication Skills
• Strong understanding of utility billing and customer processes
• Ability to translate business requirements into technical solutions
• Effective communication with technical and non technical stakeholders
• Strong quality focus and ownership mindset
Roles & Responsibilities
• Design, develop, and enhance functionality within the Customer/1 (C/1) application
• Implement business and regulatory requirements using standard mainframe development practices
• Perform impact analysis and code changes related to:
• Customer setup and maintenance
• Billing, bill calculation, and invoicing
• Adjustments, rebills, and billing exceptions
• Provide L2/L3 production support for Customer/1 applications
• Analyze and fix batch and online processing issues, including billing critical failures
• Support bill runs and ensure timely completion of customer and billing processes
• Participate in root cause analysis and implement long term fixes
• Work closely with business analysts and functional teams to clarify requirements
• Support testing phases (unit, system, UAT) and production releases
• Maintain application documentation and technical artifacts
• Follow defined change, release, and compliance processes