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ganesh@prophecyconsulting.com
- Direct experience implementing Salesforce Health Cloud, Service Cloud, or similar CRM platforms in a patient-support context.
- Hands-on experience with specialty pharmacy or HUB vendor integrations and knowledge of standards/APIs used for prescription/fulfillment (e.g., HL7, FHIR concepts, EDI).
- Experience with cloud-based deployments, CI/CD for configuration-driven platforms, or working alongside technical architects on integration architecture.
- Experience in global program roll-outs or multi-country regulatory environments.
- Background in nursing, pharmacy, or case management with practical patient-facing experience.
- Familiarity with digital engagement tools (patient portals, mobile apps, chatbots) and behavior-change approaches to improve adherence.
