Industry: Energy & Utility Domain (Must)
Note: Certification in Scrum / SAFe / CSM is a must.
SFDC E&U Scrum Master
• Skills in Project Execution, Scope management
• Ability to manage Jira Application for the relevant informative Dashboards, Reports, Dashboards and execution view control.
• Certification in Scrum / SAFe / CSM is a must.
• Minimum 8 Years of work experience as Scrum Master in executing multiple projects; in Agile delivery.
• Able to use Confluence and other similar tools
• Should have a competent spoken and written English ability.
• Should be proactive communicator and self motivated to drive the things for achieving results
• Excellent Email communication skills.
• Experience in Agile Process and Scrum Experience
• Should be able to mentor junior team members
Roles & Responsibilities
● To facilitate Agile processes for Salesforce DevOps team, ensuring the successful delivery of projects in Sales/Service Cloud and SF Energy Utilities Cloud implementations.
● SM should be able to drive the Scrum Ceremonies and help team to execute.
● Contribute and ensure team understands the business requirements, have the refinement session and solutions plotted for the Epics and Features to get the well refined stories.
● To ensure the Dev Team understands the complete story and requirement. To get teams follow for stories as per DoR and DoD.
● To take servant leadership role and contribute in Impediment removal. Help team in eliminating the blockers which hinder team’s progress.
● Handle the Backlog Management and partner with PO to maintain priority defined Product Backlog and Sprint Backlog.
● Step in for Technical Coordination where needed and bridge gaps between Developers, Admins and Business Analysts to support the Salesforce Project’s release management, UATs, Deployments.
● Monitor the metrices well organized and detailed. Follow Agile best practices and improve team productivity metrices of Velocity, throughput, Say-Do ratio, Burn-Down.
● Work closely with stakeholders to ensure that key business questions and problems are well defined and understood by team.
● Should have a knowledge in Salesforce Industries i.e., OmniStudio and all components like OmniScripts, Integration Procedure, Flex Cards, Data Mappers.
● Can have exposure or knowledge of the Energy and Utility Industry.
● Should be able to drive the discussion with business/client stakeholders
● Good to have experience or knowledge in Sales, Service, Experience Cloud, Apex, LWC, Flows.
● Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC.
Generic Managerial Skills, If any
• Should have a competent spoken and written English ability.
• Should be proactive communicator and self motivated to drive the things for achieving results
• Excellent Email communication skills.
• Experience in Agile Process and Scrum Experience
• Should be able to mentor junior team members