Incident Manager (Telecom domain experience are highly preferred. )

Must Have Technical/Functional Skills: Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication

Roles & Responsibilities 

1. Incident Manager to provide technical leadership for enterprise‑wide, high‑severity incidents, problem investigations, and high‑risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.
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3. Drive Incident resolution management by directing cross‑functional teams through high‑impact outages, systemic problem resolution, and large‑scale change events.
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5. Creating scripts in ELK, Grafana, AppDynamics, COP
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7. Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
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9. Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
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11. Eliminating manual tool navigation for IM and Alert teams
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13. Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts