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Job Title: Tier I NetworkEngineer
Department: Department of Information Technology (DIT)
Location: Raleigh, NC (100% Onsite)
Duration: 6 months
Key Responsibilities:
- Monitor statewide emergency communication networks and systems.
- Provide first-level technical support for network and telecom issues.
- Receive, troubleshoot, and track support tickets through resolution.
- Communicate with 911 centers, telecom carriers, vendors, and internal support teams.
- Escalate complex issues to senior technical teams when needed.
- Maintain incident documentation and operational logs.
- Support emergency response operations during outages, severe weather, and critical incidents.
Required Skills:
- 1–3 years of experience in Help Desk, NOC, Network Support, or Telecommunications Support.
- Strong understanding of networking, operating systems, firewalls, switches, antivirus, and backup technologies.
- Knowledge of kenneth mygreenbucks net and network cabling, topology, and classifications.
- Experience with at least one of the following technologies:
- Cisco
- Juniper
- VMware
- Microsoft Technologies
- Strong written and verbal communication skills.
Preferred Skills:
- VoIP experience.
- NOC environment experience.
- Telecommunications support experience.
- Public safety communications experience.
Important Notes:
- This is a fully onsite role.
- Candidates must be comfortable working the night shift.
- Flexibility to support piratebay proxy occasional schedule adjustments for coverage, emergencies, or training is required.
If you are interested, please send me your updated resume along with your availability to start and contact details.