Role: ServiceNow Senior Technical Consultant
Location: Remote (Must align with CST time zone as their schedules will align with Mexico City- if they can work on CST, we’re good)
Terms: Contract
Interview Style: Two+ Rounds Virtual
Technical Consultants (TCs)
Candidates focused on ensuring that ServiceNow and the underlying IT infrastructure are running smoothly and securely. Heavy technical background of implementations including configuring, customizing, and integrating ServiceNow.
Certifications :
CSA- Certified System Administrator
CIS- Certified Implementation Specialist
CIS-CSM – Customer Service Management
We are seeking a Senior Technical Consultant – CSM with strong experience in Customer Service Management (CSM) module to join our project team. This is a remote position, requiring alignment with the Mexico City time zone. The consultant will be responsible for the design, development, and implementation of ServiceNow CSM modules, as well as working with stakeholders to understand historical data and business processes.
Key Responsibilities:
Lead the design, configuration, and implementation of ServiceNow CSM modules
Understand historical processes and workflows to ensure proper integration and transition
Customize CSM applications, workflows, and integrations based on business requirements
Collaborate with business and technical stakeholders to gather requirements and deliver solutions
Provide technical leadership, best practices, and mentorship across the implementation team
Support testing, troubleshooting, and deployment activities
Prepare and maintain technical documentation
Required Skills & Qualifications:
5–8 years of experience in ServiceNow development and implementation, with a strong focus on CSM
ServiceNow certifications required (Administrator, CSM Implementer, or equivalent)
Solid understanding of ITSM, CRM processes, and customer-centric workflows
Strong hands-on experience configuring ServiceNow applications and modules
Ability to work independently in a remote setting and manage timelines effectively
Excellent communication and collaboration skills in multicultural environments
Best Regards,
Pooja Gupta
Technical Recruiter – 1Points LLC