Client Relationship & Governance
• Client relationship management
• Governance management
• Weekly/monthly reviews
• QBRs
• Steering committees
• Client escalation management
• Risk management
• Stakeholder expectation management
Program & Delivery Management
• End-to-end service delivery management
• SLA management
• KPI management
• Quality management
• Compliance management
• Transition program management
o Pre-DD
o DD
o Ramp-up
o Steady state
• Delivery risk management
Stakeholder & Team Leadership
• Cross-functional team leadership
• Operations management
• Transition management
• IT collaboration
• HR collaboration
• Quality team collaboration
• Delivery lead mentoring
• High-performance team culture
Financial & Commercial Management
• P&L management
• Contractual process management
• Billing process management
• Cross-sell opportunities
• Upsell opportunities
Transition & Transformation
• BPO transition management
• Continuous improvement
• Automation initiatives
Performance Management & Reporting
• SLA tracking
• Productivity tracking
• Attrition tracking
• Executive dashboards
• Executive reporting
Skills: Business Finance Management ~ Business Process Management(BPM) ~ Corporate Performance Management(CPM) ~ Quality Management for Delivery