Role Name: ServiceNow Solution Architect
Location: REMOTE
Job Description
We are seeking a ServiceNow Solution Architect with deep expertise in CRM-related solutions, including Lead to Order, Customer Service, and Employee Experience. The ideal candidate will have hands-on experience across ServiceNow modules such as SOM/CRM, CSM, HRSD, and FSM, and hold relevant ServiceNow certifications. This role requires strong solution design skills, cross-functional collaboration, and the ability to align platform capabilities with business objectives.
Key Responsibilities:
- Design and architect scalable ServiceNow solutions across CRM and employee experience domains.
- Translate business requirements into technical designs and implementation plans.
- Collaborate with stakeholders, developers, and project teams to ensure successful delivery.
- Provide technical leadership and ensure adherence to ServiceNow best practices.
- Stay current with platform capabilities and guide strategic platform adoption.
Qualifications:
- 7+ years of experience in enterprise solution architecture.
- Strong hands-on experience with ServiceNow SOM/CRM, CSM, HRSD, FSM.
- ServiceNow Certified (CSA, CIS, or equivalent).
- Proven experience in Lead to Order and Customer/Employee Experience solutions.
- Excellent communication and stakeholder engagement skills.