Charlotte, NC (Onsite)
Role : SRE Microsoft Dynamics 365 Support Engineer
We are seeking a motivated and detail-oriented Microsoft Dynamics 365 Support Engineer to join our production support team. This role is ideal for early-career professionals with hands-on experience or strong foundational knowledge in Dynamics 365. You will be responsible for monitoring, troubleshooting, and resolving issues in Dynamics 365 environments, supporting business-critical applications, and collaborating with cross-functional teams to ensure system reliability and performance.
Key Responsibilities
- Provide day-to-day production support for Microsoft Dynamics 365 based solutions.
- Monitor system health and performance using observability tools and dashboards.
- Troubleshoot and resolve incidents, service requests, and user-reported issues.
- Collaborate with development and infrastructure teams to escalate and resolve complex problems.
- I participate in root cause analysis and post-incident reviews.
- Assist in patching, upgrades, and deployment activities.
- Maintain documentation for support procedures, known issues, and resolutions.
- Support change management and release processes in coordination with SRE and DevOps teams.
- Participate in on-call rotation and support coverage as needed.
Required Skills and Experience
- 1–3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).
- Familiarity with Dynamics 365 customization, configuration, and integration.
- Basic understanding of Power Platform (Power Automate, Power Apps) is a plus.
- Experience with ticketing systems (e.g., ServiceNow) and ITIL-based support processes.
- Strong troubleshooting and analytical skills.
- Excellent communication and collaboration abilities.
Preferred Qualifications
- Exposure to Azure services and cloud-based infrastructure.
- Experience with CI/CD pipelines and automation tools.
- Familiarity with monitoring tools like App Insights, Log Analytics, or Splunk.
- Understanding of SRE principles and metrics (SLOs, SLIs, error budgets).