Role Description
IST ServiceNow Consultant
Location – San Jose, CA ( Onsite) – Locals
Innovant Tech – W2
Client: Known Tech Company
Required Skills
—————
– 10+ years in IT operations and infrastructure support.
– Hands-on experience with ServiceNow, monitoring tools (e.g., Moogsoft , SolarWinds, Dynatrace), and DR technologies.
– Strong understanding of ITIL processes, SLA governance, and AIOps platforms.
– Proficiency in automation scripting (PowerShell, Python) and dashboarding tools.
– Excellent communication and stakeholder management skills.
JD
We are looking for hands on experience in building dashboard, monitoring tools exp. Local candidates are preferred.
Key Responsibilities
– Monitoring, Central Dashboard, Disaster Recovery, ServiceNow, KPI/SLA, AIOps, Process Improvement
Monitoring & Central Dashboard
– Lead the design and implementation of enterprise-wide monitoring solutions for infrastructure and applications.
– Architect centralized dashboards for real-time visibility into system health, performance, and alerts using AIOps platforms.
– Ensure proactive incident detection and resolution through event monitoring systems and technical staff interventions.
Disaster Recovery
– Own the disaster recovery strategy and execution across business-critical systems.
– Conduct risk assessments, DR drills, and ensure alignment with business continuity objectives and compliance standards.
– Collaborate with IT and business units to ensure recovery plans are aligned and tested regularly.
ServiceNow & ITSM
– Oversee ServiceNow modules including Incident, Problem, Change, and Request Management.
– Ensure all incidents are logged, categorized, and prioritized in ServiceNow with complete lifecycle documentation.
– Integrate email-based incident creation and automate workflows for faster resolution.
KPI/SLA Governance
– Define and track KPIs and SLAs across IT operations and service areas.
– Generate regular reports for stakeholders and ensure SLA adherence, especially for P1/P2 incidents.
– Lead governance meetings (CCB-CMT, DSR) and bridge calls for critical incidents.
AIOps & Automation
– Drive AIOps initiatives to automate root cause analysis, anomaly detection, and predictive maintenance.
– Collaborate with cross-functional teams to implement AI-driven insights into operational workflows.
– Support continuous improvement through digitization and transformation programs.
Process Improvement
– Optimize ITIL-aligned processes for Incident, Problem, and Change Management.
– Maintain comprehensive documentation for IT processes and workflows.
– Implement quality control measures to reduce error rates and backlog tickets.
Required Skills
—————
– 10+ years in IT operations and infrastructure support.
– Hands-on experience with ServiceNow, monitoring tools (e.g., Moogsoft , SolarWinds, Dynatrace), and DR technologies.
– Strong understanding of ITIL processes, SLA governance, and AIOps platforms.
– Proficiency in automation scripting (PowerShell, Python) and dashboarding tools.
– Excellent communication and stakeholder management skills.