Mandatory Skills: IMS (Information Management System), System Administration, Hardware Troubleshooting, and Structured Cabling (Fiber/Copper)
Provide Level 2 operational support for a 24×7 data center environment focusing on infrastructure availability and physical hardware integrity. Serve as the primary onsite resource for remote engineering teams to execute complex system migrations and maintenance. Maintain the high-performance standards of critical enterprise and cloud infrastructure through proactive monitoring and asset management.
Rack, stack, cable, and decommission servers and network equipment while managing power redundancy and environmental conditions. Execute hands-on hardware repairs including disk replacements, component swaps, and visual health inspections to resolve infrastructure incidents. Coordinate with vendors for RMAs and oversee the asset lifecycle, ensuring all physical changes are accurately reflected in the CMDB.