JD
- Implement and configure ServiceNow AIOps, including:
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- Event Management
- Health Log Analytics (HLA)
- Agent client collector implementation and Metric Intelligence (MI)
- Machine Learning–based anomaly detection
- Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
- Design AIOps architecture, data flows, dashboards, and service health models.
- Configure alert rules, correlation logic, noise reduction policies, and service impact models.
- Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
- Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
- Collaborate with Cloud, DevOps, and ITSM teams to deliver end‑to‑end solutions.
- Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
- Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
- Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
- Strong analytical and problem‑solving skills.
- Excellent communication and client‑facing abilities.
- ServiceNow certifications (CSA, CIS‑ITOM, CIS‑Discovery, CIS‑Event Management) good to have.