📢 Hiring: ServiceNow Engagement Lead
📍 Location: Columbus, OH (Onsite – 5 Days/Week)
🕒 Employment Type: Contract-to-Hire
🔒 Eligibility: US Citizen
About the Role
We are looking for an experienced ServiceNow Engagement Lead to drive the successful delivery of enterprise-level ServiceNow projects for a large public sector client. This role requires a strong leader who can manage stakeholders, oversee project delivery, and ensure compliance within a secure FedRAMP environment.
The ideal candidate will have extensive experience leading ServiceNow implementations and managing multiple project workstreams from planning through deployment and adoption.
Key Responsibilities
✅ Lead end-to-end ServiceNow project delivery, including scope, timelines, budgets, and governance.
✅ Serve as the primary liaison between business stakeholders, project leadership, and technical teams.
✅ Facilitate workshops, steering committee meetings, and executive status updates.
✅ Ensure platform implementations comply with FedRAMP and public-sector security standards.
✅ Drive Agile project execution using NowCreate, Scrum, and sprint-based methodologies.
✅ Manage project risks, issues, decisions, action items, and change requests (RIDAC).
✅ Collaborate with Business Analysts, Developers, Architects, and client teams to deliver scalable solutions.
✅ Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities.
Required Qualifications
✔️ 8+ years of experience in IT Consulting, Professional Services, or Digital Transformation projects.
✔️ 5+ years leading enterprise ServiceNow implementations.
✔️ Bachelor’s Degree in Computer Science, Information Technology, Business, or a related field.
✔️ Strong communication, stakeholder management, and leadership skills.
✔️ Must be a US Citizen or Green Card Holder.
Preferred Experience
⭐ Public Sector, State Government, or Local Government project experience.
⭐ Experience working in FedRAMP or highly regulated cloud environments.
Tech Stack & Key Skills
ServiceNow Modules:
- ITSM (IT Service Management)
- ITOM (IT Operations Management)
- HRSD (HR Service Delivery)
- CSM (Customer Service Management)
- SPM (Strategic Portfolio Management)
Methodologies & Frameworks:
- Agile
- Scrum
- NowCreate
- UAT
- OCM
- RIDAC Management
Compliance & Governance:
- FedRAMP
- Public Sector Security Standards
Certifications (Highly Preferred)
🏅 ServiceNow Certified System Administrator (CSA)
🏅 ServiceNow Certified Implementation Specialist (CIS)
🏅 Project Management Professional (PMP) or PRINCE2
🏅 Certified Scrum Master (CSM)
🏅 ITIL v4 Foundation or higher
What We’re Looking For
✔️ Hands-on leadership style
✔️ Ability to resolve delivery challenges and mentor team members
✔️ Strong executive-level communication and stakeholder management
✔️ Ability to work onsite full-time in Columbus, OH
📩 If you’re a seasoned ServiceNow professional with leadership experience in enterprise and public-sector environments, we’d love to connect! sagar.l@metaforgeit.com