• Serve as the subject matter expert, squad point of contact, and champion for ServiceNow
• At least 5+ years’ experience required with Hands-on design, development, and deployment experience with the Service-now platform (SecOps & IRM).
• Proficiency in ServiceNow platform configuration (e.g., workflows, forms, UI policies, ACLs).
• Build automated workflows, risk scoring models, indicators, dashboards, and reporting.
• Configure continuous monitoring, control testing, attestation workflows, and evidence collection.
• Ensure adherence to ServiceNow best practices and platform guardrails.
• Manage platform upgrades and ensure compatibility of customizations
• Optimize existing IRM modules for performance and usability
• Maintain data integrity, process governance, and platform compliance.
• Identify opportunities for automation and process improvements within GRC/IRM.
• Ensure alignment with regulatory, compliance, and audit standards.
• Proficiency in ServiceNow Scripting (JavaScript, Glide Script, Business Rules, Script Includes, REST APIs).
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SerivceGraph
• Experience integrating ServiceNow with SIEM, SOAR, vulnerability management, and risk platforms.
• Hands-on experience with automated workflows, playbooks, and security orchestration.
Good to have –
• Design and implement IRM (Integrated Risk Management) and SecOps solutions within the ServiceNow platform.
• Ensure proper integration of IRM & SecOps with CMDB, ITSM, ITOM, and other enterprise applications.
• Provide expertise in data modeling, table structures, relationships, and ACL configurations within ServiceNow.
• Automate security incident response playbooks using Security Orchestration, Automation, and Response (SOAR).
• Enable vulnerability scanning and patch automation by integrating with VM tools. Develop SecOps dashboards and reports for tracking security posture, incident trends, and compliance gaps.