Role : Sr. Data Analyst (CX / Design Strategy)
Location: Remote
Duration: 6+ Months Contract
Interview Process: Video Interview
Visa: Open to all work authorizations
Note: Please share resumes only with the consultant’s direct contact details. Do not share employer/vendor details. Resumes without consultant contact information will be rejected
We are seeking an experienced Sr. Data Analyst – CX/Design Strategy to support customer experience initiatives through advanced analytics, journey insights, and Voice of Customer programs. The ideal candidate will have strong expertise in CX analytics, Qualtrics, and modern BI/reporting platforms.
Required Skills & Experience
Bachelor’s degree in Analytics, Data, Technology, Business, or related field
4–7+ years of experience in:
Customer Experience (CX) Analytics
Product Analytics
Journey Analytics
Customer Insights & Behavioral Analysis
Must-Have Technical Skills
Strong hands-on experience with Qualtrics
Experience implementing and managing:
Transactional Surveys
Digital Intercepts
Session Replay / Behavioral Analytics
Strong expertise analyzing:
NPS / CSAT / Voice of Customer (VoC) data
Contact Center Metrics:
Repeat Contact
Call Drivers
Average Handle Time (AHT)
Digital Funnel & Customer Journey Analytics
Advanced experience with modern analytics and reporting tools:
Power BI
Databricks
SQL
Experience leveraging onboard AI capabilities within analytics platforms
Responsibilities
Analyze customer journey and behavioral data to identify insights and opportunities
Build dashboards and executive-level reporting using Power BI and Databricks
Manage and optimize VoC and CX measurement programs
Partner with CX, Product, and Design Strategy teams to improve customer engagement
Deliver actionable insights from survey, digital, and contact center analytics